FAQ's: When You Buy Weed Online in Canada

How do I set up an account?

Visit the “MY ACCOUNT” page.

Fill out the form.

Click Register.

You’re all set! Now you may start placing orders.

Please note that you must be 19+ to place an order.

How do I order products?

Ordering is quick and easy!

Visit any of the product tabs above to view either all products, flowers, concentrates, etc.

When you find the product you like, click “ADD TO CART”

Some items will have different variations.
For these, you will have to click “SELECT OPTIONS” first to choose the weight you want then click “ADD TO CART.”

When you are done adding items, click the cart in the top right to review your order.

Here, you may remove items if you change your mind by clicking the “X” button.
You can also add or remove quantities by clicking the “+” and “-” buttons beside a product then click “UPDATE CART.”

Click “PROCEED TO CHECKOUT” when you are happy with your items.

On the next page, you can review your billing, shipping, and order details.
Please confirm that your shipping info is correct. Once you submit your order, you will not be able to change it.

Before placing your order, you will need to read and accept our Terms and Conditions.

After agreeing to our T&C’s, click “PLACE ORDER.”

If your order does not go through on the next page, you may need to set up an account before you can place an order.

Once your order is placed, check your e-mail for an order confirmation and steps to issue an e-Transfer payment.

What safety and security is offered with my order?

All orders are handled with care and are sealed to protect your purchase and privacy.
Shipping with Canada Post ensures that your order will be sent discreetly and securely.

Do you ship outside of Canada?

Currently, we only ship within Canada.

You are welcome to check in with us periodically for any new changes or updates.

What happens after I send my e-Transfer payment?

Once your payment is received on our end, we will start processing your order.
Orders are processed and shipped within 2 business days.

How can I contact you? Do you have a phone number?

Our preferred contact method is through email so we do not have a phone number.
You can either reply to your order e-mail or drop us a line at [email protected]

Why is my order on hold?

Once you place an order, it automatically enters our system with an “on hold” status.
Once you send payment and it is received on our end, your order status will then change to “processing.”
Within 2 business days, we will pack and ship your order out and you.
At that point, you will receive an e-mail with your tracking number.

Any orders processed over the weekend will be shipped out the following business day, excluding holidays.

If your payment is not received within 2 days, our system will automatically delete your on hold order.

How do I change or cancel my order?

Our system does not allow for any changes or cancellations on your end once an order has been placed.

If necessary, you can contact us at [email protected] and request to cancel your order.
You can then place a new order and make payment for that one instead.

Any points that were redeemed on your cancelled order will be credited to your account.

What type of payment do you accept?

We accept Interac e-Transfer as it is a safe and secure payment method that is provided by most, if not all, Canadian banks and credit unions.
All information on how to make an e-Transfer payment can be found on the checkout page and in your order confirmation email.

For your convenience, we also accept Bitcoin.
To make a payment with Bitcoin, follow the instructions on the checkout page.

Do you charge tax?

Yes. All product prices already include a 5% GST tax.
Your order total will not have any other additional taxes added.

What are the shipping fees you charge?

All orders over $119 (after discounts) ship for free!

For orders less than $119, we charge a flat rate of $15 to ship anywhere within Canada.

All orders are shipped via Canada Post Xpresspost and include a tracking number.
If you live in a remote area, your order may take a few extra days to reach you.

How do I send an Interac e-Transfer?

Sending an Interac e-Transfer with your bank or credit union is safe and very easy to do.
It will only take a few minutes or less!

Sign into your online banking and select “e-Transfer.”
Add us as an Interac e-Transfer recipient.
(The name and e-mail address to add us as can be found in your order confirmation e-mail.)
For the Security Question, use your order number.
For the Security Answer, use “Canada”
Please also reference your order number in the message field.

 

Here’s a quick video tutorial on how to send an e-Transfer payment:

 

These video links below might help you with your specific bank:
TD Canada Trust
CIBC

Scotiabank

How do I send a Bitcoin payment?

Send your Bitcoin payment to this address:
35oviHey5TATR122sLFfT83QMQaeidon2e

Then send the screenshot to:
[email protected]

What happens once my payment has been sent to you?

If payment is sent during business hours, it may take a few hours for us to receive and deposit your payment.
If payment is sent during non-business hours, we will accept it when possible or on the next business day.

You should receive the following set of e-mails during your order process:
1. Order confirmation once you place your order.
2. When we begin processing your order (after payment is received).
3. When we finish processing your order and it is ready to ship.
4. When a shipping label has been included. This will include your tracking number.

Orders are processed and shipped within 2 business days.

We recommend that you order and send payment the day before you need it to be shipped out.

What happens to my order if I don’t send you a payment?

When you place an order, we allow you 2 days to make payment for it.
If payment is not received within 2 days, the order is automatically cancelled.

Why hasn’t my payment been accepted yet?

We try to accept payments as soon as possible to expedite your order process,
however, if payment is sent during non-business hours, there may be a delay in accepting it.

If payment is sent and received before 1:00 PM (EST), your order will be processed and shipped out the same business day.
Any payments received after 1:00 PM (EST) will still be accepted and we will start processing your order,
however, your order may not be shipped out until the next business day.

Please note: on weekends, our accountant works shortened hours;
rest assured your order will be processed and shipped out the following business day.

I haven’t received my package. What do I do?

If your don’t have your package by 3 after past the expected delivery date, please reach out to us: [email protected]
We can open an investigation with Canada Post; it may take 10 or more business days to complete.
If they are able to locate the package, Canada Post will have it shipped to you again.
If the package is deemed “unrecoverable,” we will ship it out to you again.

Tracking with Canada Post says “Successfully Delivered” but I haven’t received my package.
Here are 2 possible scenarios:
1) The postal worker delivered the package to the wrong mailbox, or
2) The postal worker mistakenly scanned the package as successfully delivered,
but it will actually be delivered the next business day.

Canada Post says:
“When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item. If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.” Note: In rare cases, a delivery scan is entered into our system before the item is delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery. Canada Post advises: “If 24 hours have passed since the Track tool indicated the letter or parcel was delivered but the item hasn’t arrived, the sender can report the problem by starting a claim using Online Service Tickets. Note: Only the sender can file a claim for non-delivery. If you are the recipient please get in touch with the sender or call Canada Post Customer Service.”

My package was sent with “Signature Required.” Why was this asked of me?

All orders over $300 dollars are sent as “Signature Required.”
If you do not want this option, please leave an order note indicating “No signature required.”
Please note that if you opt out of the signature requirement and your parcel is marked as delivered
by Canada Post, we take no responsibility or liability if the package is deemed missing.

Insured orders have a signature requirement which cannot be waived.

My tracking shows that my package is travelling to another city. Why is this happening?

This is likely a minor processing error on Canada Post’s end and it should correct itself within 1-2 business days.
If your package remains in the same location for more than 2 business days,
please contact Customer Support via live chat or send us an email for assistance.

Canada Post hasn’t updated my package in several days. What is wrong?

In many cases, tracking isn’t updated due to a missing scan, which is a common occurrence for Canada Post.
If your tracking is not updating and the package is not delivered within 5 business days of shipment,
please contact us and we will do a trace with Canada Post.

Why doesn’t the tracking number I receive from you work?

We create a tracking number when your order is ready to ship. This is typically before it arrives at the post office.
Your tracking number may not show up as traceable on the Canada Post website until it has been scanned in at the post office.
In most cases, trackers will be updated by the end of the business day.

Why does my tracking number say “ELECTRONIC SHIPMENT RECEIVED” ?

We create your tracking number in house to provide you the most efficient service.
Your tracking information will update by approximately 8:00 PM (EST) when your parcel is scanned in at the post office.

 

ChronicPost assumes no responsibility for lost orders due to:
– Wrong address provided by the customer (including typos or auto-correct errors)
– Customer has moved / change of address
– Theft after delivery
– Package rejected upon delivery (by doorman or other)

With that being said, if you have another issue, please contact us so we can try and assist you.