We accept Interac e-Transfer as it is a safe and secure payment method that is provided by most, if not all, Canadian banks and credit unions.
All information on how to make an e-Transfer payment can be found on the checkout page and in your order confirmation email.

For your convenience, we also accept Bitcoin.
To make a payment with Bitcoin, follow the instructions on the checkout page.

Yes. All product prices already include a 5% GST tax.
Your order total will not have any other additional taxes added.

All orders over $119 (after discounts) ship for free!

For orders less than $119, we charge a flat rate of $15 to ship anywhere within Canada.

All orders include a tracking number.

If you live in a remote area, your order may take a few extra days to reach you.

Sending an Interac e-Transfer with your bank or credit union is safe and very easy to do.
It will only take a few minutes or less!

Sign into your online banking and select “e-Transfer.”
Add us as an Interac e-Transfer recipient.
(The name and e-mail address to add us as can be found in your order confirmation e-mail.)
For the Security Question, use your order number.
For the Security Answer, use “Canada”
Please also reference your order number in the message field.

Here’s a quick video tutorial on how to send an e-Transfer payment:

These video links below might help you with your specific bank:
TD Canada Trust
CIBC
Scotiabank

Send your Bitcoin payment to this address:
35oviHey5TATR122sLFfT83QMQaeidon2e

Then send your order number and a screenshot of your payment to:
[email protected]

If payment is sent during business hours, it may take a few hours for us to receive and deposit your payment.
If payment is sent during non-business hours, we will accept it when possible or on the next business day.

You should receive the following set of e-mails during your order process:
1. Order confirmation after you place your order
2. Payment received & order is now processing
3. When your item ships (this email will include your tracking number)

Orders are processed and shipped within 2 business days.

We recommend that you order and send payment the day before you need it to be shipped out.

When you place an order, we allow you 72 hours to make payment for it.
If payment is not received within 72 hours, your order is automatically cancelled.

Payments will be accepted within:
24 hours on weekdays / 48 hours on weekends & holidays.

Please note: on weekends, our accountant works shortened hours;
rest assured your order will be processed and shipped out the following business day.

If your don’t have your package 3 days after the expected delivery date, please reach out to us: [email protected]
We will open an investigation with the courier company; it may take 10 or more business days to complete.
If they are able to locate the package, it will continue being shipped to you.
If the package is deemed “unrecoverable,” we will send your order out to you again at no charge!

The tracking shows “Successfully Delivered” but I haven’t received my package.
Here are 2 possible scenarios:
1) The postal worker delivered the package to the wrong mailbox, or
2) The postal worker mistakenly scanned the package as successfully delivered,
but it will actually be delivered the next business day.

The courier company requires we wait an extra 3 days after the expected delivery date to see if the package shows up.
***April 2020: Due to COVID-19, they are now asking us to allow up to 14 days for packages to arrive. We will not be able to open an investigation with them until 14 days has passed.

All orders over $300 dollars are sent as “Signature Required.”
If you do not want this option, please leave an order note indicating “No signature required.”
Please note that if you opt out of the signature requirement and your parcel is marked as delivered
by the courier company, we take no responsibility or liability if the package is deemed missing.

Insured orders have a signature requirement which cannot be waived.

This is likely a minor processing error on the courier’s end and it should correct itself within 1-2 business days.
If your package remains in the same location for more than 2 business days,
please contact Customer Support via live chat or send us an email for assistance.

In many cases, tracking isn’t updated due to a missing scan, which is a common occurrence.
If your tracking is not updating and the package is not delivered within 3 days of the expected delivery date,
please contact us and we will open an investigation with the courier company.

We create a tracking number when your order is ready to ship. This is typically before it arrives at the post office.
Your tracking number may not show up as traceable on the courier’s website until it has been scanned in.
In most cases, tracking will be updated by the end of the business day.

We create your tracking number in house to provide you with the most efficient service.
Your tracking information will update by approximately 5:00 PM (PST) when your parcel is scanned in.