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How do I set up an account?
Visit the “MY ACCOUNT” page. Fill out the form. Click Register. You're all set! Now you may start placing orders. Please note that you must be 19+ to place an order.
How do I order products?
Ordering is quick and easy! Visit any of the product tabs above to view either all products, flowers, concentrates, etc. When you find the product you like, click “ADD TO CART" Some items will have different variations. For these, you will have to click “SELECT OPTIONS” first to choose the weight you want then click “ADD TO CART." When you are done adding items, click the cart in the top right to review your order. Here, you may remove items if you change your mind by clicking the “X” button. You can also add or remove quantities by clicking the “+” and “-” buttons beside a product then click “UPDATE CART.” Click “PROCEED TO CHECKOUT” when you are happy with your items. On the next page, you can review your billing, shipping, and order details. Please confirm that your shipping info is correct. Once you submit your order, you will not be able to change it. Before placing your order, you will need to read and accept our Terms and Conditions. After agreeing to our T&C's, click “PLACE ORDER." If your order does not go through on the next page, you may need to set up an account before you can place an order. Once your order is placed, check your e-mail for an order confirmation and steps to issue an e-Transfer payment.
What safety and security is offered with my order?
All orders are handled with care and are sealed to protect your purchase and privacy. If your package is untraceable or if it goes missing in transit, we will send your package to you again at no charge!
Do you ship outside of Canada?
Currently, we only ship within Canada. You are welcome to check in with us periodically for any new changes or updates.
What happens after I send my e-Transfer payment?
Once your payment is received on our end, we will start processing your order. Orders are processed and shipped within 2 business days.
How can I contact you? Do you have a phone number?
Our preferred contact method is through email so we do not have a phone number. You can either reply to your order e-mail or drop us a line at [email protected]
Why is my order on hold?
Once you place an order, it automatically enters our system with an "on hold" status. Once you send payment and it is received on our end, your order status will then change to "processing." Within 2 business days, we will pack and ship your order out to you. At that point, you will receive an e-mail with your tracking number. Any orders processed over the weekend will be shipped out the following business day, excluding holidays. If your payment is not received within 72 hours, our system will automatically delete your on hold order.
How do I change or cancel my order?
Our system does not allow for any changes or cancellations on your end once an order has been placed. If necessary, you can contact us at [email protected] and request to cancel your order. You can then place a new order and make payment for that one instead. Any points that were redeemed on your now cancelled order will be credited to your account.
What type of payment do you accept?
We accept Interac e-Transfer as it is a safe and secure payment method that is provided by most, if not all, Canadian banks and credit unions. All information on how to make an e-Transfer payment can be found on the checkout page and in your order confirmation email. For your convenience, we also accept Bitcoin. To make a payment with Bitcoin, follow the instructions on the checkout page.
Do you charge tax?
Yes. All product prices already include a 5% GST tax. Your order total will not have any other additional taxes added.
What are the shipping fees you charge?
All orders over $119 (after discounts) ship for free! For orders less than $119, we charge a flat rate of $15 to ship anywhere within Canada. All orders include a tracking number. If you live in a remote area, your order may take a few extra days to reach you.
How do I send an Interac e-Transfer?
Sending an Interac e-Transfer with your bank or credit union is safe and very easy to do. It will only take a few minutes or less! Sign into your online banking and select "e-Transfer." Add us as an Interac e-Transfer recipient. (The name and e-mail address to add us as can be found in your order confirmation e-mail.) For the Security Question, use your order number. For the Security Answer, use "Canada" Please also reference your order number in the message field. Here's a quick video tutorial on how to send an e-Transfer payment: https://youtu.be/7xEIgj5_dTc These video links below might help you with your specific bank: TD Canada Trust CIBC Scotiabank
How do I send a Bitcoin payment?
Send your Bitcoin payment to this address: 35oviHey5TATR122sLFfT83QMQaeidon2e Then send your order number and a screenshot of your payment to: [email protected]
What happens once my payment has been sent to you?
If payment is sent during business hours, it may take a few hours for us to receive and deposit your payment. If payment is sent during non-business hours, we will accept it when possible or on the next business day. You should receive the following set of e-mails during your order process: 1. Order confirmation after you place your order 2. Payment received & order is now processing 3. When your item ships (this email will include your tracking number) Orders are processed and shipped within 2 business days. We recommend that you order and send payment the day before you need it to be shipped out.
What happens to my order if I don’t send you a payment?
When you place an order, we allow you 72 hours to make payment for it. If payment is not received within 72 hours, your order is automatically cancelled.
Why hasn’t my payment been accepted yet?
Payments will be accepted within: 24 hours on weekdays / 48 hours on weekends & holidays. Please note: on weekends, our accountant works shortened hours; rest assured your order will be processed and shipped out the following business day.
I haven’t received my package. What do I do?
If your don’t have your package 3 days after the expected delivery date, please reach out to us: [email protected] We will open an investigation with the courier company; it may take 10 or more business days to complete. If they are able to locate the package, it will continue being shipped to you. If the package is deemed “unrecoverable,” we will send your order out to you again at no charge! The tracking shows “Successfully Delivered” but I haven’t received my package. Here are 2 possible scenarios: 1) The postal worker delivered the package to the wrong mailbox, or 2) The postal worker mistakenly scanned the package as successfully delivered, but it will actually be delivered the next business day. The courier company requires we wait an extra 3 days after the expected delivery date to see if the package shows up. ***April 2020: Due to COVID-19, they are now asking us to allow up to 14 days for packages to arrive. We will not be able to open an investigation with them until 14 days has passed.
My package was sent with “Signature Required.” Why was this asked of me?
All orders over $300 dollars are sent as “Signature Required.” If you do not want this option, please leave an order note indicating "No signature required." Please note that if you opt out of the signature requirement and your parcel is marked as delivered by the courier company, we take no responsibility or liability if the package is deemed missing. Insured orders have a signature requirement which cannot be waived.
My tracking shows that my package is travelling to another city. Why is this happening?
This is likely a minor processing error on the courier's end and it should correct itself within 1-2 business days. If your package remains in the same location for more than 2 business days, please contact Customer Support via live chat or send us an email for assistance.
Tracking information hasn’t changed in several days. What is wrong?
In many cases, tracking isn’t updated due to a missing scan, which is a common occurrence. If your tracking is not updating and the package is not delivered within 3 days of the expected delivery date, please contact us and we will open an investigation with the courier company.
Why doesn’t the tracking number I receive from you work?
We create a tracking number when your order is ready to ship. This is typically before it arrives at the post office. Your tracking number may not show up as traceable on the courier's website until it has been scanned in. In most cases, tracking will be updated by the end of the business day.
Why does my tracking number say “ELECTRONIC SHIPMENT RECEIVED” ?
We create your tracking number in house to provide you with the most efficient service. Your tracking information will update by approximately 5:00 PM (PST) when your parcel is scanned in.
ChronicPost assumes no responsibility for lost orders due to: – Wrong address provided by the customer (including typos or auto-correct errors) – Customer has moved / change of address – Theft after delivery – Package rejected upon delivery (by doorman or other) With that being said, if you have another issue, please contact us so we can try and assist you.